Policies

Payment

We proudly accept Visa, MasterCard, American Express, Discover Card and Paypal.

 

Shipping

Each item is made at the time of order. Once your order is placed, it will go into production and be shipped usually within three business days. We ship everything USPS Priority Mail. Remember, we only ship to the USA and Canada.

 

Returns

If you are not happy with the product you ordered we will offer you a refund, however you must return the unused, undamaged product to us at your cost to receive the refund. Also, remember that the refund is for the cost of the product only, not shipping. Should you have a problem, PLEASE PLEASE PLEASE contact us prior to leaving feedback so we may resolve it as quickly as possible. In most cases a replacement can be arranged with the buyer being responsible for shipping and a small replacement fee.

All damage claims must be accompanied by pictures showing the damage including packaging if applicable. All damage claims must be made within 14 days of purchase.

One of a kind items specified by the buyer are not returnable. A mock up is supplied to the buyer for approval prior to any shipment. Please be sure of your purchase.

 

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Wicked Good Candle site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Wicked Good Candle site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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